1. Information We Collect
When you register for and use Flatshare.gr, we may collect personal data that is necessary for the operation of the platform and the provision of our services.
This data may include:
- Full name or username
- Date of birth
- Gender, if you choose to provide it
- Email address
- Profile photo, if you upload one
- Area or location of interest
- Budget
- Information about a room or property you offer
- Information about a room or property you are looking for
- Flatmate preferences
- Profile or listing description
- Photos, amenities or other information you choose to publish
The above data is provided directly by you when you create an account, complete your profile or publish a listing.
2. Communication Information Between Users
If Flatshare.gr provides a chat or messaging function, we may collect and store information relating to communication between users.
This information may include:
- Message content
- Sender and recipient identifiers
- Date and time of sending
- Attachments or images, where supported
- Related technical metadata
Messages are used for the operation of the service, community safety, user support and the handling of possible violations of the Terms of Use.
We recommend that you do not share sensitive personal data through the chat, such as identification documents, financial details, medical information or any other information that is not necessary for communication with other users.
3. Technical and Usage Data
When you visit and use the platform, certain technical data may be collected automatically, such as:
- IP address
- Device type
- Browser type
- Operating system
- Date and time of connection
- Pages or features used
- Log files and technical security data
This data is used for the proper operation of the platform, security, prevention of misuse and improvement of the user experience.
4. Legal Basis for Processing
The processing of your personal data is carried out in accordance with applicable data protection legislation and is based, where applicable, on the following legal bases:
Performance of a contract: We process your data in order to provide you with the services of Flatshare.gr, such as creating and managing your account, creating and displaying your profile, publishing and managing listings, communication between users and providing support.
Consent: In certain cases, processing is based on your consent, such as for receiving newsletters or promotional emails, the use of non-essential cookies where applicable, and providing optional information on your profile. You may withdraw your consent at any time.
Legitimate interest: We may process data on the basis of our legitimate interests, such as protecting the security of the platform, preventing fraud, spam or misuse, improving our services, resolving technical issues and protecting our rights or the rights of third parties.
Legal obligation: In certain cases, we may retain or disclose data when required by applicable law, a court order or a competent public authority.
5. How We Use Your Data
We use your personal data for the following purposes:
- To create and manage your account
- To create and display your profile
- To publish and manage listings
- To facilitate communication with other users
- To display relevant results, suggestions or matches
- To send service-related notifications about your account or the platform
- To send updates or promotional communications, where you have consented
- To provide technical support
- To protect the platform and its users
- To comply with legal obligations
We do not sell or rent your personal data to third parties.
6. Publicly Visible Data
Certain data you provide may be visible to other users of the platform to the extent necessary for the operation of the service.
Such data may include:
- Name or username
- Profile photo
- Profile description
- Area of interest
- Listing information
- Flatmate preferences
- Photos or content you choose to publish
The data displayed publicly is only the data necessary for the operation of the platform or data that you choose to share.
7. Communication and Messages Within the Platform
Messages exchanged through Flatshare.gr are stored for the operation of the service and the safety of users.
Flatshare.gr staff or authorised automated systems may access chat data only when necessary for:
- Providing support
- Resolving technical issues
- Investigating reports or violations
- Preventing fraud or misuse
- Protecting users
- Complying with legal obligations
We do not use the content of private messages for the sale of data or commercial exploitation.
8. User Suggestions and Matching
Flatshare.gr may use basic automated systems to display relevant results, suggestions or possible matches between users.
For this purpose, the following may be taken into account:
- Area of interest
- Budget
- Flatmate preferences
- Listing characteristics
- Profile completeness
- Basic platform usage data
This processing is intended to improve the user experience and does not produce legal or similarly significant effects for users.
9. Disclosure of Data to Third Parties
We do not disclose your personal data to third parties for the purposes of sale, rental or commercial exploitation.
However, we may disclose data to trusted external partners who help us operate the platform, such as:
- Website hosting and cloud service providers
- Email service providers
- Technical support providers
- Security and anti-spam providers
- Analytics providers, where used
- Payment providers, if paid services are introduced in the future
These partners process personal data only to the extent necessary to provide their services and in accordance with our instructions.
We may also disclose data where required by law, a court order or a competent public authority.
10. Data Retention
Your personal data is retained only for as long as necessary for the purposes for which it was collected.
In particular:
- Account data is retained for as long as your account remains active.
- Profile and listing data is retained for as long as your profile or listing remains active.
- Messages within the platform are retained for as long as your account is active and may be retained for up to 12 months after account deletion for reasons of security, dispute resolution or legal compliance.
- Technical log files are retained for a reasonable period for security and troubleshooting purposes.
- Data that must be retained for legal, tax or accounting reasons is retained for as long as required by law.
After the retention period expires, the data is securely deleted or anonymised.
11. Account Deletion
You may request the deletion of your account at any time by contacting us at info@flatshare.gr.
After confirming your request, we will delete or anonymise your personal data, unless retention is necessary for:
- Compliance with a legal obligation
- Dispute resolution
- Prevention of fraud or misuse
- Protection of our rights or the rights of third parties
12. Your Rights
Under data protection legislation, you have the following rights:
- Right of access to your personal data
- Right to rectification of inaccurate or incomplete data
- Right to erasure of your data
- Right to restriction of processing
- Right to object to processing
- Right to data portability
- Right to withdraw consent, where processing is based on consent
To exercise any of the above rights, you may contact us at info@flatshare.gr.
We may request additional information to verify your identity before processing your request.
13. Data Security
Flatshare.gr takes appropriate technical and organisational measures to protect your personal data from:
- Unauthorised access
- Loss
- Destruction
- Alteration
- Unlawful disclosure
- Misuse
These measures may include restricted access to data, technical security measures, backups and access control procedures.
Although we make every reasonable effort to protect your data, no method of transmission or storage over the internet is completely secure.
In the event of a personal data breach, we will take the necessary measures and, where required by law, notify affected users and the competent authorities.
14. Age Restrictions
The use of Flatshare.gr is intended for individuals aged 18 years and above.
We do not knowingly collect personal data from minors. If we become aware that an account has been created by a person under the age of 18, we may delete the account and the related data.
15. Cookies
Flatshare.gr may use cookies or similar technologies for the proper operation of the website and the platform.
Cookies may be used for:
- Login and session management
- Platform security
- Remembering basic preferences
- Measuring traffic and improving the service, where relevant tools are used
Strictly necessary cookies are used for the operation of the platform. For non-essential cookies, such as analytics or marketing cookies, your consent will be requested where required.
16. Updates and Promotional Communications
We may send you updates about the platform, new features, changes to the terms or promotional communications, where you have given your consent or where permitted by law.
You may unsubscribe from promotional communications at any time by:
- Clicking the unsubscribe link included in our emails
- Or sending a request to info@flatshare.gr
Unsubscribing from promotional communications does not affect the sending of necessary service-related or legal notifications regarding your account or the service.
17. Transfer of Data Outside the European Union
As a general rule, we aim for personal data to be stored and processed within the European Union or the European Economic Area.
If providers are used that process data outside the EU/EEA, appropriate safeguards will be implemented in accordance with applicable data protection legislation.
18. Links to Third-Party Websites
The platform may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend that you read the privacy policies of any website you visit.
19. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes to the platform, our services or applicable legislation.
In the event of significant changes, we will notify you in an appropriate manner, such as by email, platform notification or a relevant announcement on the website.
20. Complaints
If you believe that the processing of your personal data violates applicable data protection legislation, you have the right to lodge a complaint with the competent supervisory authority.
In Greece, the competent authority is the Hellenic Data Protection Authority.
Website: www.dpa.gr
21. Contact
For any question, request or exercise of rights regarding your personal data, you may contact us at:
Flatshare.gr
Email: info@flatshare.gr